Five Easy Places to Find Social Media Content

Do you ever find yourself staring at your computer, wracking your brain for the answer to "what the heck am I going to post on Facebook today"?

Fear not social media mangers: there are easy ways and places to find content that are right under your nose. Many of the places I look for content are easy to search and filled with oodles of content just for you!

1. Google Images: The neat thing about Google Images is that you can literally search anything and at least something will come up. Let's say you are doing social media for a lawn care company and you are trying to find a picture to encourage engagement on your page. Google "funny lawn" in images. The page literally doesn't end and there are hilarious content pictures for you to use!

Caution: If you are going to be publishing something using one of the Google images, make sure you are not breaking copy write!

2. Twitter: Twitter feeds are filled with a wealth of relevant information for your company if you know how to search for it. An easy way to find related content is to go into the search box and use a hashtag term to look for content. Let's use the example of a marketing company. A marketing company may search hashtags such as: #marketing, #SEO, #socialmedia, and #advertising. An endless Twitter feed of information will appear and I promise you will find at least one article or tip you can use for your social media.

Caution: Make sure to click the link before your re-tweet to actually read the article and make sure the link works. If bad content is present, you may upset your followers.

3. Wikipedia: Yes I know you are saying, "what is she thinking?" but seriously, it works for finding topics to search for. Let's say you run social media for a handyman company. Put "handyman" into the search bar and quickly skim through the article. Scroll down and you'll see a section of the article that gives you a whole list of "handyman jobs". Now, you can use those as search terms on other sites to find content.

Caution: Wikipedia is meant to be an "idea box" (in my opinion). It gives you a good overview of information, but many of the facts, figures, and articles listed on that site are not reliable and you want to caution yourself against giving false information to your customers.

4. Pinterest: The best thing about Pinterest is the variety of content. Not only can you find good pictures, you can also find articles on virtually any topic, websites you've never heard of, and that "perfect post" you've been waiting to find. It's easy to search for key terms and browse general categories until you find what you are looking for.

Caution: If you are re-pinning any of the material you find, make sure to click on the image and see where it goes. You don't want to direct your customers to a dead-end website or a competitor!

5. Social media sites for companies like yours: Who knows the industry better than your competitors? Similar social media sites can be a great resource. What I mainly use this for is seeing what topics they are posting about, how often they are posting, and maybe to use some of their content.

Caution: Is this content poaching? Well it can be if you steal all their content all the time,so use this one in moderation.

I hope that this gives you some ideas of where to find a variety of quality content for your various social media sites!

What resources do you use for finding content? How do you keep your ideas fresh and interactive?

~Melissa

Social Media for Business Part 3: Pinterest for Business

I am completing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 3!

I will be highlighting the advantages and disadvantages of using Pinterest based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

Let's begin with the advantages of using Pinterest for your business:

1) Pinterest is a visual platform: In general, people are lazy! Pinterest makes it easy to visually share things related to your business as well as your product without requiring the user to do all that much work.
2) It's easy-really easy: Pinterest is basically a digital bulletin board and they make it work exactly as such. It's also very easy to browse content and search specifically for content for your pages.
3) Just like other social media platforms, you don't have to just talk about your business: Let's say you own a flooring company. You can make boards for the wood you sell and picture of houses you've done. You can also make boards of neat home remodel ideas, pin about the town your business is based out of, and even a DIY board for home improvements. The possibilities are endless with Pinterest and it's easy to gain interest just by having interesting content.
4) You can use hashtags and key terms to make your content more searchable: Just like Twitter, you can add hashtags to your pin to increase the reach of your pin.
5) It's good for your SEO: Google indexes Pinterest and can help your SEO greatly.

Pinterest is still new, so some of the disadvantages may be fixed soon. But for now, here are the disadvantages:

1) You can't schedule posts ahead of time: Pinterest does not have an internal scheduling system like Facebook. There are some early developed third party applications that let you "pre-pin", but I have yet to have the time to try to use it.
2) It's easy to create a "flood" in the stream of pins: A flood is created when you pin onto the same board many times over; this give the user a "flood" of pins from that board. This will often cause the user to skip over the entire bunch of pins.
3) It's a little difficult to get users to follow your brand: Pinterest is on the newer side as far as social media goes, so some users are still unfamiliar with the platform. Following company pages and brands is even newer. An added challenge is balancing promotional content with content users are interested in.
4) Watch out for copyright infringement and spam: Sometimes users pin things that they are not supposed to. Always click on the pin and see where it goes to make sure it is what the pin says it is!

Pinterest is new but it is growing quickly! Grab your business name as soon as you can and pin away.

Have you began a business Pinterest page? What do you like to pin for your business?

Until next time!
~Melissa

Social Media for Businesses Part 2: Facebook for Business

I am completing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 2!

I will be highlighting the advantages and disadvantages of using Facebook based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

I'll start with the advantages that Facebook has for businesses:

1) It's easy to use: Facebook works hard to be user friendly; easy to post, easy to see your analytics, and easy to keep track of customer engagement. They also make business pages similar in format to personal pages so it will seem extra familiar to the regular Facebook user.

2) There is a large number of active users: According to Facebook's website, they have more than a billion monthly active users and 618 million daily active users (as of December 2012). This is a huge market to tap into and you don't want to miss out on it!

3) You can schedule content directly through Facebook: Facebook allows you to schedule posts directly through your business page. It lets you schedule posts up to five months out; posts can have links, pictures, videos, and text built right into them.

4) There are analytics built in: Facebook is constantly changing and updating their internal analytics to give you the best view of your business page as possible. It's very easy to see what kind of content or post does well and which does not.

5) It gives customers multiple ways to interact with you: People that like your page can send you messages, write on your wall, write recommendations, like your posts, share your posts, and comment on your posts. This is a large part of building your brand and gives customers an option of how they want to interact with you.

No social media platform is perfect though! Here are some disadvantages of Facebook for businesses:

1) It's difficult to gain and retain "likes" when first starting: Just like with any business as it starts out, a business facebook struggles to gain "likes" when first beginning (*without the use of promoted posts). A new facebook page will struggle with engagement and interaction as not all of your "likes" will see your posts. Once you gain a larger number of followers, you should see a steady increase of approximately 2-7% new "likes" per month (at least this is my experience).

2) It takes time and hard work to do it right: Although Facebook is free, you have to take into account time and effort spent into growing your Facebook "likes". On top of that, you must learn the difference between running a personal account and a business account.

3) Facebook limits who sees your posts: Not all of your "likes" will see every post. Most of my posts see an average of 30-70% of my total "likes" (Of course some get less and some get more). If you pay attention, you'll notice that Facebook limits certain types of posts (like pictures and certain links) to even fewer of your "likes".

4) Facebook lumps third party posts together and identifies where you post from: Yes you can schedule through Facebook directly, but in addition to that, you can post from many third party applications. These are convenient but can hurt the reach on your posts. Facebook may lump your posts together, may limit who sees posts from certain applications, and also identifies where you are posting from (i.e. Hootsuite, Gremln).

Even with its ups and downs, your business must have a Facebook page. With so many users waiting for you, you must not miss out! You have to use and manage it, but it can do wonders for building your brand and serving as a communication tool for your current and potential customers.

Does your business have a Facebook account? What are your favorite and least favorite aspects?

~Melissa

"Move fast and break things. If you aren't breaking things you aren't moving fast enough."

             ~Mark Zuckerberg, founder of Facebook

See Part 1: Twitter for Business here

Part 3 coming soon: Pinterest for Business

Social Media for Businesses Part 1: Twitter For Business

I will be doing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 1!

I will be highlighting the advantages and disadvantages of using Twitter based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

I'll start with the advantages that Twitter has for businesses:

1) It's easy to gain followers: In my own experience, I see an average month to month growth of  Twitter followers between +5-20% for the business Twitter accounts. It's easy to gain followers because (usually) when you follow people, they'll follow you back! 

2) Twitter doesn't block your content: Twitter will post everything that you ask it to-whether it's 2 tweets per day or 200. Other social media platforms limit who sees your content based on what they want their users to see.

3) Twitter doesn't block third party post-scheduling apps: Twitter will allow you to post from any third party application (Such as HootSuite and Gremln); it will not block content, nor will it identify where the post is coming from. 

4) It makes you think about what you are going to say: Because tweets are limited to 140 characters, you really are forced to think about what you'll say and how you'll say it best. Messages must be concise and straight to the point-you don't risk boring your followers!

5) Following a brand on Twitter increases likelihood to purchase as well as recommend a brand: According to eMarketer, 37% of respondents are more likely to purchase from a brand after following them on Twitter (this is compared to only 17% that say the same about a brand they like on Facebook). Numbers are about the same when asked if they would recommend a brand.

6) Hashtags make it easy to use Twitter like Google: When using hashtags in tweets, you are making it easier for users to find your content. They can use the search bar to look for words like "marketing" or "twitter" and Twitter will pull up every tweet that has mentioned this word via hashtag for the past forever. This is an added way that new followers can find you and discover your content quickly and easily.

Of course, no social media platform is perfect. Here are what I would call disadvantages about using Twitter for businesses:

1) The half-life of a tweet is only two to three hours: Not only do you have to provide excellent and engaging content all the time; you must be careful about when you post your tweets! After just a few hours, the odds of a user seeing a tweet are minimal. It also means you need to post quite a few times each day to get your content in front of your followers.

2) It's really hard to respond to complaints in a small amount of characters: If a customer provides a long and confusing tweet complaint, you may have to tweet back and forth several times to ask all of the questions you need to. The character limit may also make your tweets sound cold or "canned", which may upset the user further.

3) Customers expect an instant response: Because Twitter is such an instant platform (many users use it as an instant news source), customers have very high expectations of response rates. I've had a user tweet back within just a few hours that they were disappointed that I "never" got back to them. This can, however, be turned into a positive if you have a great social media manager that is on top of responding to tweets coming in.

4) There aren't any analytics built in to Twitter: Yes, there are third party programs that will create analytics for you, but you have to find which one will work for you. Other social media platforms offer analytics for managers within the platform itself for extra convenience.

5) The larger your follower number becomes, the more difficult it is to manage: This is a good problem to have-people like to hear what you have to say-but it makes responding to questions and tweets that come in extremely difficult. This can make engaging with your customers via Twitter tricky.

I believe that no matter how large or how small your business is, you should have a Twitter account! Yes it does take work to do it right, but it can be a great platform to expand the reach of your business and communicate your message with your customers.

Does your business have a Twitter account? What are the advantages and disadvantages you've run into?

See you for Part 2 and Part 3!

~Melissa

Follow me on Twitter: https://twitter.com/MOpitzMarketing

“Twitter represents a collective collaboration that manifests our ability to unconsciously connect kindred voices through the experiences that move us. As such, Twitter is a human seismograph.” – Brian Solis, Principal of FutureWorks

Really, Seriously, when is the Best Time to Post on Facebook?

This question is so very elusive that even Facebook itself refuses to answer it.  Google has 3,690,000 results.  Bing has 964,000,000 results.  So to make things a bit easier for you, I looked at ten of the first search results on Google and Bing when I typed in "What is the Best Time to Post on Facebook".  

I made a chart of what each person or company said and finally came up with...you got it, lots of different answers!  I focused on: best day to post, worst day to post, best time to post, and best overall best day and time to post.  I found many inconsistencies along with some similarities. 

The biggest similarity in these articles and posts was that the highest traffic time on Facebook is Wednesdays at 3 pm ET.  4/10 links listed this as the single highest traffic hour on Facebook.  The whole point of posting on Facebook is so that your fans and customers actually see your content, so use this information to your advantage!  

I found pretty high consistency that between posting in the hours of 1:00pm-4:00pm, the 3:00 hour, and between 8:00pm-7:00am.  Generally it was said that these hours yield high visibility and reach.  8:00am was a close runner-up.  Honestly, the best time to post was incredibly inconsistent between the articles and it was difficult to make a concise conclusion.

There was also a high level of inconsistency with the best and worst day to post.  I have listed them below as it was extremely confusing and didn't really give me much of an answer.  I figure you can look at the source and pick which one you want to believe!

Daniel Decker

-Best Day: Wednesday

-Worst Day: Sunday

Marketing Spot

-Best Day: Sunday

-Worst Day: Thursday

Mashable

-Best Day: N/A

-Worst Day: N/A

Black Box Social Media

-Best Day: Thursday and Friday

-Worst Day: N/A

Matt Southern

-Best Day: N/A

-Worst Day: N/A

Web Pro News

-Best Day: Saturday

-Worst Day: N/A

Entrepreneur

-Best Day: N/A

-Worst Day: Thursday

Huffington Post

-Best Day: Saturday and Sunday

-Worst Day: Wednesday

I Strategy Conference

-Best Day: Saturday, Sunday, Wednesday, Friday

-Worst Day: N/A

Media Bistro

-Best Day: N/A

-Worst Day: N/A

So, in conclusion...well, I do not really have much of one.  My advice is to look at your industry and your customer base to try to decide which days are best and worst to post.  For example, if you are a bar, you probably want to post the most Fridays and Saturdays.  Use your best judgement and experiment!

The same goes with the best time to post.  You can measure traffic all you want, but your type of traffic might happen to browse your page or see your post at odd hours or only on certain days.  Gauge your audience and evaluate your target market to get the most out of your Facebook page.  And there is no harm in experimenting!  Keep track of when you are putting up your posts and do an evaluation about a week later; how many people saw your post, liked it, commented on it, and shared it.  Keep in mind that that is not a foolproof way to evaluating your site as content has a huge effect on engagement.  

I hope I saved you time and also provided you with some answers by evaluating several blogs, posts, and articles about the topic.  Unfortunately there is no true right or wrong and the social media market is constantly changing, so it really is hard to answer this question completely.

What has and has not worked for your business?  What times and days work best for you?  Please share below!

'Till next time ~Melissa

"There is no black magic to successfully attracting customers via the web" ~Rand Fishkin, SEOMOZ

Here are the links to the blogs and websites I used for research, feel free to explore:

http://www.danieldecker.net/when-is-the-best-time-to-post-on-facebook-heres-the-answer/

http://themarketingspot.com/2011/05/my-study-whats-the-best-time-to-post-on-facebook.html

http://mashable.com/2012/05/09/best-time-to-post-on-facebook/

http://blackboxsocialmedia.com/best-time-to-post-on-facebook/

http://mattsouthern.com/2012/09/16/what-is-the-best-time-to-post-on-facebook/

http://www.prdaily.com/Main/Articles/13492.aspx 

http://www.entrepreneur.com/blog/220166

http://www.huffingtonpost.com/2012/09/28/facebook-marketing-secrets-best-time-to-post_n_1924134.html 

http://www.istrategyconference.com/blog/?category=Social-Media&title=Whens-the-Best-Time-to-Post-on-Facebook&pid=809

http://www.mediabistro.com/alltwitter/best-time-to-post_b32507