Breaking it Down: Twitter

After writing my blog two weeks ago on Pinterest lingo, I have had several requests to do the same for Twitter. Using 140 characters to get your message across and not knowing the language would make it difficult, but that's where I come in!

Since it's launch in 2006, Twitter has grown substantially in popularity. By 2007, there was an average of 60,000 tweets per day. In March of 2013, the Washington Post reported an incredible 400 million tweets per day enter the internet. This is not a market you want to miss out on!

So, let's breakdown the lingo so you can get started in this tweeting world...

Lingo:

-A Tweet: A tweet is a 140 character message that you as the user sends out. Each tweet is visible to anyone, whether they are following you or not. All tweets are public and stay on the internet for pretty much the rest of eternity (as far as we know).

-User Handle: The user handle is how other users can find you (along with searching your email address) and how you will be recognized on Twitter. You can see my handle above is @MOpitzMarketing. You can search people's or business's handles to follow them and/or look at their tweets.

-Private Account: Although all tweets and the profile page of a private account are visible to everyone and anyone, the account holder approves each follower. A private account cannot be followed until the account holder says it is okay. 

-Public Account: The tweets and profile page are visible to the public and anyone may follow that type of account.

-Your Profile: Your profile consists of a profile picture, background picture, handle, short description, location, and even a URL. The profile is everything in the dark colored box in the image above.

-Followers: Once a user follows you, all of the tweets you put out will appear in their Home Page news feed. Same goes for once you follow someone; every tweet they put out will appear in your Home Page news feed.

-Mention: To mention someone in a tweet, simply place the '@' sign before you type their handle. Twitter will automatically pull up your options once you start typing. When a user mentions someone, that tweet is viewable to all of their followers, but not to the followers of the company or person they mentioned (unless they happen to be following both!).

-#Hashtags: Just like with Pinterest, hashtags increase the likelihood that your tweet will be found and interacted with.

-Direct Message: There is an option to Direct Message (DM) someone you follow or for someone you follow to do the same to you. This shows up in a personal inbox. These messages are only visible to the user who was DM'd.

-@Connect page: The @Connect page is the user's 'personal' new feed. This let's them know if they've been mentioned, retweeted, favorited, or followed. These are not visible to your followers.

-Retweet, Reply, Favorite: If a user likes what another user has tweeted, they have three options: Retweet, Reply, or Favorite.

• Retweet: If a user retweets your tweet, it makes your tweet visible to all of the people that follow that user. It also does the same for things you retweet; now all of your followers will see it as well. *If the account is private there is no option to retweet
• Reply: This means you tweet directly back to someone who tweeted at you. This tweet is only visible on that user's personal "connect" page. The tweet is, however, visible to everyone that follows you.
• Favorite: If a user enjoys what they see and want to "bookmark" its place, they can favorite a tweet. Favorites are not visible to anyone except the user that favorited it. 

Now that you know the lingo, let's talk about a little How To:

-Look at the most recent tweets: Simply click on the 'Home' button on the top navigation bar to go to your news feed. As it automatically updates, the feed will let you know how many more tweets came in since you've last refreshed your page.

-Interact with another user's tweet: If you hover over a tweet, the green words Reply, Retweet, and Favorite show up. Just click the action you are looking to use!

-Edit profile: To edit your profile, simply go to your 'Me' page and click 'Edit Profile'. This is where you need to go to change your pictures, your handle, your name, your location, and more.

-Check Direct Messages: This also needs to be done from your 'Me' page. Once you are on that page, just click on the little envelope next to where it says 'Edit Profile'

-Follow another user: Simply click on the handle of the user you want to follow. This will pull up a window within your screen (so you don't loose your spot!) with a white 'Follow' button on the page. If the account is private, the button will turn to the word 'Pending' once clicked. If the account is public, the button will turn blue and the word 'Following' will be visible.

I hope you found this blog to be useful! Please let me know if I missed any lingo or how-to instructions that you'd like to know.

Also, this will be my last blog on this site. I will now be blogging on my personal website! It's been a long, drawn-out project that I work on in my non-existent spare time and I can't wait to show you all! You will have to enter your email and subscribe from my new site, even if you are already subscribed to this site. If you enter in www.melissasmarketingideas.blogspot.com, it will automatically redirect you to my new site soon!

Thanks so much everyone, see you on my new site!

~Melissa

Trello: Review

As a company with many part-time employees, Michigan Creative needed to find a way to organize ideas, thoughts, tasks, and to-do lists. It needed to be all in one place, easy to access, and easy to use.

After doing some research, we came across an online system called Trello. Never heard of it before? Neither had we, but we are sure glad we came upon it!

In short, Trello is a free online organization system, where you can create boards, lists, and cards, and assign them to users. You can also assign due dates, categories, and a priority order to each of those cards.

My blog today is not going to be so much on how to use Trello, but what we like and dislike about the system. I've polled the office and we've come up with a complete pro and con list--just for you!

Our favorite pieces:
1) It's easy to create tasks and lists and keep them organized: In our office, we have one board for each client. Within that board we have three lists: To Do, Doing, and Done. It's easy to click and drag cards as projects are moved from step to step and as they change in priority.

2) You can assign cards to users and tag them in comments: By doing this, we can keep tabs on users and see who is doing what and when they are doing it. It helps limit the notifications the user receives to just the boards they are assigned to or tagged in.

3) You can view it from anywhere: Not only can you login from any computer, they also have an app. It makes it easy for the part-time employees to be able to keep up on what happens in the office while they are gone.

4) It makes it easy to delegate big projects: With each employee having their own specialty, large projects are never handled by just one person. Trello makes it easy to assign different parts of each project to individual users.

What we really wish it could do:

1) We wish it could organize cards by assigned user, not just by board: It would be great if one user could pull up their cards to see all of the tasks that need to be completed. The only way to view cards is by board; this doesn't always prove useful when dealing with a business. This is by far the wish we want the most!

*Update: This can be done! By clicking on your avatar in the upper right hand corner you can select how you’d like to view the page-by boards or cards. Thanks to Michael P on Twitter for the tips!

2) It'd be nice if it included a schedule: For business use, it'd be helpful if we had a spot where employees could put up their schedules for each week. This could be either internally or possibly link to something like Google Calendar. They, just yesterday, added a calendar where you can see what tasks are due when. There is no way to see a staff schedule without adding a card for each staff member on each day.

3) Since there is the option to categorize cards, it'd be nice if we could sort the cards by category, not just by board: Let's say an employee wants to view all video project categorized cards. To do that, you currently need to go into each board and look through the cards to find what you are looking for.

4) When you create a new account, it'd be nice if the system prompted you to change your password: Although it's nice you can get started right away, the system will lock you out if you don't change your password before logging out. We had this happen when two of our employees created an account and didn't reset their password right away.

Of course no system will be perfect, but we think Trello really does a great job for the most part. It wasn't created for businesses originally, but it definitely can be used that way!

'Till next time
~Melissa

"The achievements of an organization are the results of the combined effort of each individual"

~Vince Lombardi

*The opinions written here are of my own and no one else. I was not paid by Trello or any of its affiliates to complete this review. I also welcome comments on updates or features that I am incorrect about or am unaware of.*

Breaking It Down: Pinterest

So I know that I have done a blog on Pinterest for Business, but I didn't really explain how to use it!

I thought that today we'd take a look at the basics of Pinterest: lingo, functionality, and overall instructions on how to use it. They say it's always best to start at the beginning so let's start with lingo.

Lingo:

~Pin: A full pin is pictured above. A pin is a digital bookmark of sorts. It includes a picture, description, a link (when you click on the photo), the pinner, and the board it has been pinned to. It is called a pin whether you are using someone else's pin or creating your own pin.
~The Pinner: David's Bridal is the pinner in the example above. This is the person or business that has added the pin to their board.
~A Board: The Aisle Style Sweepstakes is the board in the example above. A board is where all of your pins are stored for you to look at. You can have as many or as few pins as you'd like. You can also name and rename the boards at any time.
~Hashtags: The hashtags in the example above are #davidsbridal #olegcassini #weddingdress and #aisletestyle. By using hashtags, you increase the likelihood that your pins will be found and re-pinned.
~Description: The description up above includes everything from "Classic....#aislestyle". The description can be anything and doesn't really have a limit on length. This is where you can talk about an article, new website, promotion and so much more. To add traffic to your website, copy and paste the url in the body of the text so it makes it easy for people to find you. Do keep in mind that the people that repin your image can change that description to whatever they want it to be.
~Repin: A repin is when someone else adds your pin to their own boards (or when you add someone else's pin to your own boards).
~Picture: The picture is the photo of the women in the wedding dress above. This is the photo that will always show up when you see that particular pin. Each photo is linked to a website so that when you click on the link it will redirect you.
~Followers: This is the number of people who are following your boards, meaning that your pins show up in their news feed.

Now that we've got the lingo down pat, let's tackle some how-to!

How-To:

~Repin? To repin someone else's pin, simply hover over the photo. You will see a "Pin It" button appear. Simply press that button and wait for this screen to appear:

There are many things you can do before hitting "Pin it" and putting it on your board. You can select which board you would like it to appear on, as well as alter the body of the text that will appear along with the pin. You can also click the Facebook button to have the pin appear on your Facebook page (if they are linked).

~Make my own pin? Not seeing what you are looking for or do you want to create a pin from your own photographs? Go up the right hand page of your Pinterest page. There is a small "+" button. Click that and it will ask if you want to upload a file or use a website. Select the option you would like to use and create your pin from there. Make sure to add it to the correct board and edit the description.
~Edit a pin after it's been pinned? (description, board location, source link)? Hover over one of your pins and in the left hand corner you will find a little pencil icon. Click that and the following screen will appear:

From here you can change which board the pin will appear on, the description, and the source. The source is where the pin will lead when a user clicks on the picture. You can also delete a pin from here.

~Create a new board? This can be done when repinning or creating new pins. When you go to select the board, a "Create a New Board" option will appear on the top of the selections. You can also create a new board by clicking the "+" in the upper right hand side of your Pinterest page. This is an option in the drop down list that will appear.
~Edit my profile? This can be done by going to the page with your boards on it and clicking in the pencil in the bottom right hand corner of the top profile box. You can edit your name, description, how your url appears, and even add your own website.

I know this was more of a technical blog, but it's an important one! With the popularity of Pinterest, you don't want your business to be missing out on this opportunity!

Until next time,
Melissa

PS. Follow my marketing board on Pinterest!

Five Marketing Focal Points for Small Businesses

Are you a small business that is just starting out and needs to know what to focus on most? Of course with opening your own business, you know that there are many important things that you need to put your energy toward. I do not personally own a small business, but I've worked with many small business owners and based off of my own experiences, below are my personal top five marketing focal points for small businesses.

1) Social media platforms

Social media platforms are great; they are free and they are easy. They work well in trying to get out your message in an effective and engaging way. Social media platforms are growing in users and variety and really can cater to any kind of business.

Social media comes with its challenges, however. Although the platforms are free to use, they are not free to run when you take into account your time and effort that goes into them. And yes the platforms are easy, but you must learn the difference between how to run a personal account and how to run a business account!

2) Networking events

Networking events are a great way to market your business and yourself as a business owner. Many events have a networking portion where you go around the room to hand out your business card and collect others in exchange. There are also events hosted that are purely for networking; at these events people are asking to be told about your business and how it can help them. Be sure to prep your elevator speech and bring plenty of business cards.

Networking does take time, effort, and a little bit of money, but can pay off quickly when you meet that client that can help take your business off the ground!

3) Purchase a good website

You are going to want to pay a little more to get a website that is fully functional for your business needs, is mobile optimized, and has great SEO. Of course you want to live within your means when purchasing a website, but you want remember to create a website that is easy to use and provides your customers with valuable information. In this day and age, you need to make sure that your website is mobile capable if not mobile optimized. Many customers now access their information on a phone versus a computer—you want to make sure you aren't stopping your customers from doing so! And finally you want to spend at least a little time on SEO for your site. You need to make sure customers can find you via search queries and that you have a high page rank.

Websites can get expensive quickly, so make sure to be prepared for a large total if you are looking to build a large website with all the bells and whistles.

4) Blog

Blogs do many great things for your business and your website. It provides your customers with valuable information in addition to providing a reason for them to keep coming back to your site! If you are consistent on the timing of your blog as well as providing great content, you will attract subscribers and in turn, customers. An extra benefit of having a blog is that it keeps your site active and shows Google you are making updates to your site often, proving that you are a business that does real business!

Blogging does take time and effort to do correctly. You need to post consistently and constantly come up with new topic ideas that you think will interest your customer enough to make them subscribe.

5) Business cards

Spend a little extra money and get custom-designed, high-quality business cards. Having these from the start help you to establish your brand and your credibility. Business cards can be used at networking events as well as your place of business; they help to remind your customers you exist!

They can be expensive to get designed, but your business will thank you later.

See Do we Still Need Business Cards in this Digital Age?

Of course the marketing tips for small businesses are truly unlimited. Do you own a small business? What marketing tips do you have for potential entrepreneurs? 

Until next time!

~Melissa

"Behind every small business, there's a story worth knowing. All the corner shops in our towns and cities, the restaurants, cleaners, gyms, hair salons, hardware stores - these didn't come out of nowhere." ~Paul Ryan

Social Media for Business Part 3: Pinterest for Business

I am completing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 3!

I will be highlighting the advantages and disadvantages of using Pinterest based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

Let's begin with the advantages of using Pinterest for your business:

1) Pinterest is a visual platform: In general, people are lazy! Pinterest makes it easy to visually share things related to your business as well as your product without requiring the user to do all that much work.
2) It's easy-really easy: Pinterest is basically a digital bulletin board and they make it work exactly as such. It's also very easy to browse content and search specifically for content for your pages.
3) Just like other social media platforms, you don't have to just talk about your business: Let's say you own a flooring company. You can make boards for the wood you sell and picture of houses you've done. You can also make boards of neat home remodel ideas, pin about the town your business is based out of, and even a DIY board for home improvements. The possibilities are endless with Pinterest and it's easy to gain interest just by having interesting content.
4) You can use hashtags and key terms to make your content more searchable: Just like Twitter, you can add hashtags to your pin to increase the reach of your pin.
5) It's good for your SEO: Google indexes Pinterest and can help your SEO greatly.

Pinterest is still new, so some of the disadvantages may be fixed soon. But for now, here are the disadvantages:

1) You can't schedule posts ahead of time: Pinterest does not have an internal scheduling system like Facebook. There are some early developed third party applications that let you "pre-pin", but I have yet to have the time to try to use it.
2) It's easy to create a "flood" in the stream of pins: A flood is created when you pin onto the same board many times over; this give the user a "flood" of pins from that board. This will often cause the user to skip over the entire bunch of pins.
3) It's a little difficult to get users to follow your brand: Pinterest is on the newer side as far as social media goes, so some users are still unfamiliar with the platform. Following company pages and brands is even newer. An added challenge is balancing promotional content with content users are interested in.
4) Watch out for copyright infringement and spam: Sometimes users pin things that they are not supposed to. Always click on the pin and see where it goes to make sure it is what the pin says it is!

Pinterest is new but it is growing quickly! Grab your business name as soon as you can and pin away.

Have you began a business Pinterest page? What do you like to pin for your business?

Until next time!
~Melissa

Social Media for Businesses Part 2: Facebook for Business

I am completing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 2!

I will be highlighting the advantages and disadvantages of using Facebook based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

I'll start with the advantages that Facebook has for businesses:

1) It's easy to use: Facebook works hard to be user friendly; easy to post, easy to see your analytics, and easy to keep track of customer engagement. They also make business pages similar in format to personal pages so it will seem extra familiar to the regular Facebook user.

2) There is a large number of active users: According to Facebook's website, they have more than a billion monthly active users and 618 million daily active users (as of December 2012). This is a huge market to tap into and you don't want to miss out on it!

3) You can schedule content directly through Facebook: Facebook allows you to schedule posts directly through your business page. It lets you schedule posts up to five months out; posts can have links, pictures, videos, and text built right into them.

4) There are analytics built in: Facebook is constantly changing and updating their internal analytics to give you the best view of your business page as possible. It's very easy to see what kind of content or post does well and which does not.

5) It gives customers multiple ways to interact with you: People that like your page can send you messages, write on your wall, write recommendations, like your posts, share your posts, and comment on your posts. This is a large part of building your brand and gives customers an option of how they want to interact with you.

No social media platform is perfect though! Here are some disadvantages of Facebook for businesses:

1) It's difficult to gain and retain "likes" when first starting: Just like with any business as it starts out, a business facebook struggles to gain "likes" when first beginning (*without the use of promoted posts). A new facebook page will struggle with engagement and interaction as not all of your "likes" will see your posts. Once you gain a larger number of followers, you should see a steady increase of approximately 2-7% new "likes" per month (at least this is my experience).

2) It takes time and hard work to do it right: Although Facebook is free, you have to take into account time and effort spent into growing your Facebook "likes". On top of that, you must learn the difference between running a personal account and a business account.

3) Facebook limits who sees your posts: Not all of your "likes" will see every post. Most of my posts see an average of 30-70% of my total "likes" (Of course some get less and some get more). If you pay attention, you'll notice that Facebook limits certain types of posts (like pictures and certain links) to even fewer of your "likes".

4) Facebook lumps third party posts together and identifies where you post from: Yes you can schedule through Facebook directly, but in addition to that, you can post from many third party applications. These are convenient but can hurt the reach on your posts. Facebook may lump your posts together, may limit who sees posts from certain applications, and also identifies where you are posting from (i.e. Hootsuite, Gremln).

Even with its ups and downs, your business must have a Facebook page. With so many users waiting for you, you must not miss out! You have to use and manage it, but it can do wonders for building your brand and serving as a communication tool for your current and potential customers.

Does your business have a Facebook account? What are your favorite and least favorite aspects?

~Melissa

"Move fast and break things. If you aren't breaking things you aren't moving fast enough."

             ~Mark Zuckerberg, founder of Facebook

See Part 1: Twitter for Business here

Part 3 coming soon: Pinterest for Business

Social Media for Businesses Part 1: Twitter For Business

I will be doing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 1!

I will be highlighting the advantages and disadvantages of using Twitter based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

I'll start with the advantages that Twitter has for businesses:

1) It's easy to gain followers: In my own experience, I see an average month to month growth of  Twitter followers between +5-20% for the business Twitter accounts. It's easy to gain followers because (usually) when you follow people, they'll follow you back! 

2) Twitter doesn't block your content: Twitter will post everything that you ask it to-whether it's 2 tweets per day or 200. Other social media platforms limit who sees your content based on what they want their users to see.

3) Twitter doesn't block third party post-scheduling apps: Twitter will allow you to post from any third party application (Such as HootSuite and Gremln); it will not block content, nor will it identify where the post is coming from. 

4) It makes you think about what you are going to say: Because tweets are limited to 140 characters, you really are forced to think about what you'll say and how you'll say it best. Messages must be concise and straight to the point-you don't risk boring your followers!

5) Following a brand on Twitter increases likelihood to purchase as well as recommend a brand: According to eMarketer, 37% of respondents are more likely to purchase from a brand after following them on Twitter (this is compared to only 17% that say the same about a brand they like on Facebook). Numbers are about the same when asked if they would recommend a brand.

6) Hashtags make it easy to use Twitter like Google: When using hashtags in tweets, you are making it easier for users to find your content. They can use the search bar to look for words like "marketing" or "twitter" and Twitter will pull up every tweet that has mentioned this word via hashtag for the past forever. This is an added way that new followers can find you and discover your content quickly and easily.

Of course, no social media platform is perfect. Here are what I would call disadvantages about using Twitter for businesses:

1) The half-life of a tweet is only two to three hours: Not only do you have to provide excellent and engaging content all the time; you must be careful about when you post your tweets! After just a few hours, the odds of a user seeing a tweet are minimal. It also means you need to post quite a few times each day to get your content in front of your followers.

2) It's really hard to respond to complaints in a small amount of characters: If a customer provides a long and confusing tweet complaint, you may have to tweet back and forth several times to ask all of the questions you need to. The character limit may also make your tweets sound cold or "canned", which may upset the user further.

3) Customers expect an instant response: Because Twitter is such an instant platform (many users use it as an instant news source), customers have very high expectations of response rates. I've had a user tweet back within just a few hours that they were disappointed that I "never" got back to them. This can, however, be turned into a positive if you have a great social media manager that is on top of responding to tweets coming in.

4) There aren't any analytics built in to Twitter: Yes, there are third party programs that will create analytics for you, but you have to find which one will work for you. Other social media platforms offer analytics for managers within the platform itself for extra convenience.

5) The larger your follower number becomes, the more difficult it is to manage: This is a good problem to have-people like to hear what you have to say-but it makes responding to questions and tweets that come in extremely difficult. This can make engaging with your customers via Twitter tricky.

I believe that no matter how large or how small your business is, you should have a Twitter account! Yes it does take work to do it right, but it can be a great platform to expand the reach of your business and communicate your message with your customers.

Does your business have a Twitter account? What are the advantages and disadvantages you've run into?

See you for Part 2 and Part 3!

~Melissa

Follow me on Twitter: https://twitter.com/MOpitzMarketing

“Twitter represents a collective collaboration that manifests our ability to unconsciously connect kindred voices through the experiences that move us. As such, Twitter is a human seismograph.” – Brian Solis, Principal of FutureWorks

The Do's and Dont's of Email Marketing

So you're a small business and you want to start an email marketing campaign. You know little about this topic except for you probably open very few of them yourself. So you're asking, how can I run a successful email marketing campaign for my business?

A good place to start is a solid list of Email Marketing Dos:

• Do: Make sure your message is clear and makes sense
• Do: Provide value to the reader through interesting, relevant, and current information
• Do: Update your contact list frequently and correct addresses that come back as undeliverable
• Do: Design your email newsletter with mobile platforms in mind
• Do: Mail consistently--most suggest at least one email newsletter every 90 days
• Do: Use short paragraphs and use things like bullet points or dashes to organize your content
• Do: Create a solid subject line
• Do: Let readers know about upcoming events
• Do: Spell check and proof read for confusing content
• Do: Provide contact information and links to your social media accounts
• Do: Include links that direct people to your website
• Do: Provide readers will an "unsubscribe" link
• Do: Pick an email marketing platform that best suites your business needs

And another great place to start that pairs well with the first list is a list of Email Marketing Don'ts:

• Do not: Write subject lines or content in all captial letters
• Do not: Use hard to read fonts or colors or use a distrtacting background
• Do not: Mail too frequently
• Do not: Hide your unsubscribe link
• Do not: Only talk about your company, your sales, and how awesome you are

Overall, the best way to answer your questions about social media is to try things out and adjust from there depending on what works and doesn't work. Just like social media, there isn't an official list of rules when it comes to email marketing; the rules need to be adjusted to fit the needs and interests of a company and its customers.

Until next time!
~Melissa

“I believe if you show people the problems and you show them the solutions, they will be moved to act.” 
                                                                                                                          ~ Bill Gates

I'd like to thank the following two websites for helping me out with this content!

http://www.bizcommunity.com/Article/410/423/77010.html

http://themainstreetanalyst.com/2013/03/29/dos-and-donts-of-email-marketing-infographic/

The Difficulties of Real-Time Marketing

Of all things that could happen during a Superbowl that you could possibly be prepared for-injuries, crazy plays, time rivalry-few were ready to react to something as simple as a power outage. Oreo cookie won the fastest-and-most-innovative-response-during-the-Super-Bowl-Blackout prize according to many marketers and judging by its rate of re-tweet (over 10,000 times in the first hour).

This crazy response to such an event spurred a new marketing term: "Real-Time Marketing".  The inevitable need for constant monitoring and virtually instant response is wanted by today's population. With the ease of social media and the usually quick response to a text message, people today strive for immediate gratification for their complaint and even their compliment. 

This is an incredible challenge for marketing and public relations companies. They are now having to adapt to a 24/7 marketing model and act more like a news room than a marketing firm. Usually the lack of staffing or the inability to staff around the clock gets in the way of running this kind of marketing model. 

There have been advancements and tools made to make real-time marketing a little more manageable. Here are just a few that you can use:

• Facebook allows you to become a manager of as many pages you control. They make it easy to see notifications when you flip between profiles.
• Applications such as HootSuite, Tweet Deck, and Gremln allow you to manage multiple sites at once and even have "news feeds" right on the pages themselves.
• Mobile applications for social media platforms such as Facebook, make it easy to access and updates all of the Facebook pages that you manage right from your phone.
• Social media platforms on their own are information hotbeds, giving virtually real time information updates at the tip of your fingers! Consistent monitoring of news feeds alone will give you updates that you can work off.

There are issues that come with real-time marketing, however. If not done properly, it can lead to negativity about the company or brand that attempted real time data monitoring  If your quick response is not well thought out, has a spelling error or has a failed attempt at humor, among other things, your efforts behind real time marketing will be wasted. Another large issue that comes with social media monitoring is the lack of resources to collect data; these can be items such as a social media management data base, man power needed to gather the data, and the time it takes to sift through the overload of information that exists. 

So, my advice for real-time marketing is to do as much as you can, but in the end remember: if you don't have anything groundbreaking, crafty, and timely to say, then say nothing at all--you will most likely be better off!

Until next time

~Melissa

“It’s less about being real time and more about being predictive. You can plan ahead, to a certain extent and have content and ideas ready to go if and when you can use them.” ~Unknown Advertising Executive

How do I drive engagement on Facebook but still post relevant content?

Let's start by having you think of the business pages you interact with on a regular basis. What kind of status updates do you like? What kind of status updates do you share? What makes you want to interact with their page?

Some answers you may have come up with are funny pictures, funny status updates, cool facts, and maybe a really great sale announcement. Your answer would most likely not be, "man, I really love when businesses post about themselves all the time".

So, we have already learned something just by taking a look at our own habits! This is a frustrating point to learn, however, because we all want our Facebook business page to make our company shine above the rest. We want all current and potential customers to really care about everything in our businesses  We want them to share our status updates and get all of their friends to share it as well.

So. How do we drive engagement while pushing our company at the same time? Well, it has to do a lot with the content you put out there and how you position it to be most effective for your business. I've come up with three easy tips for posts that drive engagement and promote your business at the same time!

1) Post a funny picture that relates to your business. An example of this would be posting a picture for a sign company like this:

Then, make the caption relate back to your business!.

"Are you effectively getting your message across to your customers? Let us help you with a new sign! www.insertwebsitehere.com". 

Your caption will travel with the photo and each person that shares it because it is funny will share a sales pitch too!

2) Always ask questions in your status updates. This is a very simple and easy way to drive engagement with your customers. An example of this would be posting a statement like, "Our next First Friday event is coming up next week! Will we see you out and about for the festivities?". This kind of status lets people know about your event but also instantly engages them in the post and really invites people to communicate with you.

3) Provide fun facts and then spin them to fit your message. An effective way to get likes and shares is to use status updates with fun facts that most people will not know. To make them relate back to your business, add a simple sentence at the end that directly mentions your company or mentions a product that you sell. An example of this is, "One barrel of wine equals 20 cases, or 240 bottles. That equals approximately 1,200 glasses of Burgdorf wine!". Here we gave the customer a neat, widely unknown fact but mentioned the company name to make it a more effective post.

I use these tactics all the time on pages I manage and they are generally quite effective. Once you figure out what works, keep using the same techniques. If your customer is enjoying what you post and regularly liking or sharing statuses, it will quickly increase your visibility and your overall reach on Facebook!

What posts do you find create the most engagement with your company page? Please share!

Until next time-
~Melissa

"Already companies that speak in the language of the pitch, the horse-and-pony show, are no longer speaking to anyone" ~The Cluetrain Manifesto

My Blue Networking Shoes

Yes I do own blue networking shoes and I do wear them. Often. And here's why!

A few months ago I purchased a pair of blue mary jane Merrell shoes from a local shoe store. I purchased them simply to have an option besides arch-less flats and high heals. I would wear them every once and awhile but was worried about them matching my outfits, so I tended to stray away from wearing them.

I was in a sales position at the time and was attending several networking each week. My feet were becoming tired and my arches began to hurt; I started wearing my blue Merrell's more and more.

It turned out to be a huge advantage for me and helped me excel at networking events! Many people would come up to me and introduce themselves, "Hey, we met last time, I remember your blue shoes!", "Blue shoes, huh?", or "I've never seen anyone wear blue shoes to a networking event before...".

So what is my point? No, I do not expect all of you to run out and purchase a pair of blue Merrells to improve your networking skills. I do, however, want you to think of something that makes you stand out from all the rest. Whether it's a piece of statement jewelry, a catch introduction phrase, a cool business card, or a sweet name tag, you must find a way to be remembered. The average networking event I attend has between 10 and 100 attendees.

As a general networking tip, don't be afraid to get your feet wet, you never know who you are going to meet and what they have to offer. And whether you wear statement shoes or not, you still have to actually talk to people to be remembered! This is difficult for many people I know. My best advice is to be yourself and relax at these events. People ask me often how I know so many people. It simply comes down to not being afraid to introduce myself and hand out my business card. The worst thing that can happen is that it is awkward and you had them your business card and walk away!

This will not be the last blog about networking tips you'll see as networking is a large part of marketing. If you have any networking topics or tips you would like me to blog about, please comment below!

For now, blue shoe power.

~Melissa

Are users taking a break from Facebook? What does that mean for my business?

With the coming of the new year, many companies are asking "are people taking a break from Facebook?". It has been a recent trend in articles and news sites all over, but this is not a very new concept. For years users have come and go from using Facebook regularly. Most return, some do not.

According to a research study by the Pew Research Center, about 61% of Facebook users have taken a Facebook "break" in the past few months. The reasons vary: New Year's resolutions, the coming of Lent, sick of politics or gossip, and just plain don't have any time. According to an article on abc.com, it breaks down as follows:

• 21% said they were too busy
• 10% said it is a waste of time
• 9% said there was too much drama, gossip, and/or negativity
• 4% left due to security or privacy concerns
• 20% quit and never turned back

So what does this mean for you and your business? Honestly, not a whole lot. You will never be able to predict when people are going to leave or why. You cannot control their friends and family and what they post. You cannot control what other businesses post either.

You can control what you post and focus on keeping the users and likes you have though! The main way to maintain regular users is to keep posts relevant, helpful, and informational, time and time again. You have to give the user value or they will not have any reason to keep on "liking" your page. Your goal is to have your page stick out above others; if a user is limiting their time on Facebook you want to make sure they are seeing as much of your content as possible!

To encourage engagement use questions, funny pictures, and useful tips to help people want to stay with your page. You of course want to push your product or service as well, but make sure you have a good balance between interesting and selling.

There is no promise that a user will stay on your page just because they love it that much, but you can always try!

'Till next time!
~Melissa

Professional, (but not too professional) Business Writing

This is a little bit of a boring topic, but a very important one in the business world.  Have you ever thought about how you communicate with your clients?  Yes you send them emails and you write posts on your social media, but what kind of message are you sending?

Let's start with plain and simple.  Do you write your business emails in the font Comic Sans?  Please don't, and let's start over.  No matter what the business, you should avoid unprofessional fonts at all costs.  Using such fonts makes it seem like you are not serious about your business and that you would rather be sitting on the beach sipping a mai-tai.  You want something that is easy to read and professional, but more exciting than Times New Roman.  

Once you pick the font for the body of your email, make sure you have a great signature to go with it.  If your signature is so long that you get bored reading it, let's fix that!  An email signature needs to include your name, phone number, and email and a very minimum.  Generally it should also include your title(s).  I personally do not think you need the physical address of your business in your signature-odds are they will be e-mailing you back, not snail-mailing.  Some nice personal touches are links to your company's Facebook and Twitter.  (It is an easy and free way to get your social media numbers up!)  Check out this blog for a tip on inserting these into your signature in a classy way!

Now comes the tricky part.  You want to sound professional but not stuffy. You want to sound serious but not angry.  This is something you need to balance out as a small business owner and adjust based on your industry. Something I like to do is write the email as if I am speaking it.  Then I go back and fix all the imperfections; clean up conjunctions, fix spelling errors, delete extra words, and replace words like "the super awesome cool thing" with "the ultimate part of your experience".  A good test is to pretend you are reading it to your grandmother-she will not understand slang and does not want to hear swear words. 

Emoticons have a place in life: text messages.  That is all.

And for the love of all things on this earth please use spell check and proof read.  Know that spell check does not find everything.  Spell check will not check the subject line of an email.  It will also not catch if you use the wrong "two", "to", and "too", among others.   It will not know how to spell many names.  It does not catch all punctuation errors.  If you have a history of making these kinds of mistakes, first type up your emails in Microsoft Word and then copy and paste into your email.  Word will catch more grammatical errors!  

As with all of my blogs, you need to find what works for you and your business. Please share what kind of email language and format works for your business!  

Until next time! 
~Melissa

"Authenticity, honesty, and personal voice underlie much of what's successful on the web" 

                 ~Unknown

Really, Seriously, when is the Best Time to Post on Facebook?

This question is so very elusive that even Facebook itself refuses to answer it.  Google has 3,690,000 results.  Bing has 964,000,000 results.  So to make things a bit easier for you, I looked at ten of the first search results on Google and Bing when I typed in "What is the Best Time to Post on Facebook".  

I made a chart of what each person or company said and finally came up with...you got it, lots of different answers!  I focused on: best day to post, worst day to post, best time to post, and best overall best day and time to post.  I found many inconsistencies along with some similarities. 

The biggest similarity in these articles and posts was that the highest traffic time on Facebook is Wednesdays at 3 pm ET.  4/10 links listed this as the single highest traffic hour on Facebook.  The whole point of posting on Facebook is so that your fans and customers actually see your content, so use this information to your advantage!  

I found pretty high consistency that between posting in the hours of 1:00pm-4:00pm, the 3:00 hour, and between 8:00pm-7:00am.  Generally it was said that these hours yield high visibility and reach.  8:00am was a close runner-up.  Honestly, the best time to post was incredibly inconsistent between the articles and it was difficult to make a concise conclusion.

There was also a high level of inconsistency with the best and worst day to post.  I have listed them below as it was extremely confusing and didn't really give me much of an answer.  I figure you can look at the source and pick which one you want to believe!

Daniel Decker

-Best Day: Wednesday

-Worst Day: Sunday

Marketing Spot

-Best Day: Sunday

-Worst Day: Thursday

Mashable

-Best Day: N/A

-Worst Day: N/A

Black Box Social Media

-Best Day: Thursday and Friday

-Worst Day: N/A

Matt Southern

-Best Day: N/A

-Worst Day: N/A

Web Pro News

-Best Day: Saturday

-Worst Day: N/A

Entrepreneur

-Best Day: N/A

-Worst Day: Thursday

Huffington Post

-Best Day: Saturday and Sunday

-Worst Day: Wednesday

I Strategy Conference

-Best Day: Saturday, Sunday, Wednesday, Friday

-Worst Day: N/A

Media Bistro

-Best Day: N/A

-Worst Day: N/A

So, in conclusion...well, I do not really have much of one.  My advice is to look at your industry and your customer base to try to decide which days are best and worst to post.  For example, if you are a bar, you probably want to post the most Fridays and Saturdays.  Use your best judgement and experiment!

The same goes with the best time to post.  You can measure traffic all you want, but your type of traffic might happen to browse your page or see your post at odd hours or only on certain days.  Gauge your audience and evaluate your target market to get the most out of your Facebook page.  And there is no harm in experimenting!  Keep track of when you are putting up your posts and do an evaluation about a week later; how many people saw your post, liked it, commented on it, and shared it.  Keep in mind that that is not a foolproof way to evaluating your site as content has a huge effect on engagement.  

I hope I saved you time and also provided you with some answers by evaluating several blogs, posts, and articles about the topic.  Unfortunately there is no true right or wrong and the social media market is constantly changing, so it really is hard to answer this question completely.

What has and has not worked for your business?  What times and days work best for you?  Please share below!

'Till next time ~Melissa

"There is no black magic to successfully attracting customers via the web" ~Rand Fishkin, SEOMOZ

Here are the links to the blogs and websites I used for research, feel free to explore:

http://www.danieldecker.net/when-is-the-best-time-to-post-on-facebook-heres-the-answer/

http://themarketingspot.com/2011/05/my-study-whats-the-best-time-to-post-on-facebook.html

http://mashable.com/2012/05/09/best-time-to-post-on-facebook/

http://blackboxsocialmedia.com/best-time-to-post-on-facebook/

http://mattsouthern.com/2012/09/16/what-is-the-best-time-to-post-on-facebook/

http://www.prdaily.com/Main/Articles/13492.aspx 

http://www.entrepreneur.com/blog/220166

http://www.huffingtonpost.com/2012/09/28/facebook-marketing-secrets-best-time-to-post_n_1924134.html 

http://www.istrategyconference.com/blog/?category=Social-Media&title=Whens-the-Best-Time-to-Post-on-Facebook&pid=809

http://www.mediabistro.com/alltwitter/best-time-to-post_b32507