Social Media for Businesses Part 1: Twitter For Business

I will be doing a three-part series on social media platforms for businesses with one blog for Twitter, Facebook, and Pinterest. Welcome to Part 1!

I will be highlighting the advantages and disadvantages of using Twitter based on my own experience; I do social media marketing for almost ten different companies, so I'll be sure to take the best of the best advice to pass on to you!

I'll start with the advantages that Twitter has for businesses:

1) It's easy to gain followers: In my own experience, I see an average month to month growth of  Twitter followers between +5-20% for the business Twitter accounts. It's easy to gain followers because (usually) when you follow people, they'll follow you back! 

2) Twitter doesn't block your content: Twitter will post everything that you ask it to-whether it's 2 tweets per day or 200. Other social media platforms limit who sees your content based on what they want their users to see.

3) Twitter doesn't block third party post-scheduling apps: Twitter will allow you to post from any third party application (Such as HootSuite and Gremln); it will not block content, nor will it identify where the post is coming from. 

4) It makes you think about what you are going to say: Because tweets are limited to 140 characters, you really are forced to think about what you'll say and how you'll say it best. Messages must be concise and straight to the point-you don't risk boring your followers!

5) Following a brand on Twitter increases likelihood to purchase as well as recommend a brand: According to eMarketer, 37% of respondents are more likely to purchase from a brand after following them on Twitter (this is compared to only 17% that say the same about a brand they like on Facebook). Numbers are about the same when asked if they would recommend a brand.

6) Hashtags make it easy to use Twitter like Google: When using hashtags in tweets, you are making it easier for users to find your content. They can use the search bar to look for words like "marketing" or "twitter" and Twitter will pull up every tweet that has mentioned this word via hashtag for the past forever. This is an added way that new followers can find you and discover your content quickly and easily.

Of course, no social media platform is perfect. Here are what I would call disadvantages about using Twitter for businesses:

1) The half-life of a tweet is only two to three hours: Not only do you have to provide excellent and engaging content all the time; you must be careful about when you post your tweets! After just a few hours, the odds of a user seeing a tweet are minimal. It also means you need to post quite a few times each day to get your content in front of your followers.

2) It's really hard to respond to complaints in a small amount of characters: If a customer provides a long and confusing tweet complaint, you may have to tweet back and forth several times to ask all of the questions you need to. The character limit may also make your tweets sound cold or "canned", which may upset the user further.

3) Customers expect an instant response: Because Twitter is such an instant platform (many users use it as an instant news source), customers have very high expectations of response rates. I've had a user tweet back within just a few hours that they were disappointed that I "never" got back to them. This can, however, be turned into a positive if you have a great social media manager that is on top of responding to tweets coming in.

4) There aren't any analytics built in to Twitter: Yes, there are third party programs that will create analytics for you, but you have to find which one will work for you. Other social media platforms offer analytics for managers within the platform itself for extra convenience.

5) The larger your follower number becomes, the more difficult it is to manage: This is a good problem to have-people like to hear what you have to say-but it makes responding to questions and tweets that come in extremely difficult. This can make engaging with your customers via Twitter tricky.

I believe that no matter how large or how small your business is, you should have a Twitter account! Yes it does take work to do it right, but it can be a great platform to expand the reach of your business and communicate your message with your customers.

Does your business have a Twitter account? What are the advantages and disadvantages you've run into?

See you for Part 2 and Part 3!

~Melissa

Follow me on Twitter: https://twitter.com/MOpitzMarketing

“Twitter represents a collective collaboration that manifests our ability to unconsciously connect kindred voices through the experiences that move us. As such, Twitter is a human seismograph.” – Brian Solis, Principal of FutureWorks

Is Google+ worth the effort?

With the beginning of 2013, I'm sure many companies are starting to think about how to manage their social media marketing.  There are so many social media sites that a business owner may choose to cut out some of them to make more time for the others.  Is Google+ on your list?

Many believe the largest benefit of having a Google+ account is for search results.  It's a Google product so that equals better search results right?  Not necessarily.   Google+ plus has a small following compared to many of the other social media sites-just 170 million users, or 8% of the total social media usage in February 2012.  Odds are pretty high that your customers do not have a Google+ account and therefore will not be searching for it through that social media site, plus it is hard to search within Google+.  However, like I said before, it's a Google product!  The search engine displays +pages in their search.  On top of that, the more people that add you into your circle increases the searchabilty on its own. Google is Google and always will be-they are the most used search engine and it really cannot hurt to have a page within their platform.  I do not thinking having a page is too much to ask and really can have great benefits.

Now, having a page and truly using it are two different things.  I personally do not believe it is important to go out of your way to post on your Google+ page.  Add your page to your HootSuite and double up your posts from your Facebook or another social network to simplify this process.  You may ask why I say this?  As a Google+ user, I maybe scroll down my news feed once every two weeks.  My thinking is I can get way more updates from Facebook and I happen to like the format better.  Daina Middleton, author of Marketing in the Participation Age, puts it well, "The reality is Google+ is not very exciting to use and lacks participation as a consequence". Google+ Does have some cool features like Hangouts and their mobile app is much approved, so they are getting there but it is hard to know if it will truly take off and gain the massive followings of Twitter and Facebook. 

All that being said, Google+ does have an easy to use format and is making improvements to become a more interactive social media platform.  Once users or businesses set up a page, it is easy to navigate and read.  I think it needs improvement on their search feature so it takes you to pages instead of posts that mention the words you search for and actually helps you find what you are looking for.  Honestly their search function is quite useless unless you know the name of what you are looking for.  I think Google could also skip automatically adding people and pages into your circles when you set up a page. They are a pain to remove once you add them.

As Google+ evolves and gains more followers it will be interesting to see how it takes off and the changes they will make.  How will they really distinguish themselves from Facebook?  How can they make themselves so user-friendly that people absolutely cannot live without it?  How can they benefit businesses more?  

If Google+ really tries, maybe they can be of more use to businesses as Facebook pushes business further and further away by limiting the number of fans and charging to promote posts....but that is another topic for another day!

What is your business's experience with Google+?  Do you have an account?  How often do you use it?  Please share below!

~Melissa

Ps. Add me to your circle on Google+ if you have one for new blogs almost every week!  

"Effective engagement is inspired by the empathy that develops simply by being human." ~ Brian Solis

Thank you to these bloggers for your help! 

http://www.famousbloggers.net/google-brand-page-worth-time.html

http://heidicohen.com/2012-biggest-marketing-surprises/

Easy ways to increase the number of followers on your social media sites

Twitter, Facebook, LinkedIn, Google+, Foursquare, and more.  With so many social media sites, how can you get more followers with the least amount of time put into each individual social media site? (we are all busy people I know!)

Social media is a free way to advertise your business; easy to use, but unfortunately easy to spend a lot of time on.  So this week I looked into easy ways to increase your number of followers for all avenues of social media.  If you do not have to focus on getting more followers all the time you can focus on putting out quality content, which is usually more important!

The easiest way to advertise your social media sites is through your social media sites-easy enough right?  Send out a Tweet about your Facebook event.  Create a post on Google+ that is about the article you just put up on LinkedIn.  Post about your website on your blog.  Seems simple, but you need to do it right.  An important thing to remember about social media is that many of your followers will be following you on multiple sites.  So to make their “follows” and “likes” worthwhile, make sure to mix up your content and don’t update all of your sites at once.  Remember that when you work with multiple sites, you can increase your search-ability if you change the wording and content of your post on each site.  

Another very simple way to increase the number of followers you have is to make it easy to follow you!  If you have a confusing Twitter handle, make sure to advertise what it is, same with your Facebook name.

Recognize these logos?  Of course you do and so does the rest of the world! Make them accessible and clickable for your followers.  They are free to download on the internet and instantly lets your customers know where they can find out more about you and how they can follow you.  Click here for a great screencast on inserting these cool little logos into your email signature too!  What an easy way to tell your customers (quietly) how to find you, again and again.

Finally, the last recommendation I have is to follow your followers.  If you like them on Facebook, it will show up as a notification and they will be tempted to follow you right back!  Be careful with how far you go with this though and that you agree with how their company promotes itself. People can search who a company follows on many of the social media sites (it could possibly backfire!). 

This will not be the last blog I do about social media by any means, so of course this one will not give you all the answers you are looking for!  I just wanted to outline some simple and easy ways to gain new followers without really doing all that much work.  Getting the followers is step one-using social media effectively is step two and will be on my blog soon!

-Melissa

“All one needs is a computer, a network connection, and a bright spark of initiative and creativity to join the economy.”
                ~Don Tapscott